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Customer Experience Matters

Posted: 24 June 2026, 09:11
by Alireza514
I reported a bug regarding cancel button and I got this message from a developer that said feel free not to use cancel button.

You either are happy with your job and want to provide the best experience for customers or you are not, so you can simply quit it. :)

https://boardgamearena.com/bug?id=227335

You're not his "customer" because you're not paying him

Posted: 24 June 2026, 14:00
by Kayvon
Alireza514 wrote: 24 June 2026, 09:11 You either are happy with your job
...or you are an unpaid volunteer?

Look at who responded. Like almost every single game on BGA, War Chest is maintained by a volunteer, another player just like you. You are most definitely not his customer. You're not even paying him. (For that matter, you're not paying *anyone* with your free account.)

Is it the best response? No. But the beauty is that you can always volunteer your own time to fix the visual error. I do that for a couple dozen games. Be the change you want to see in the world.