BoardGameArena service improvement 🛠️

[p1ngouiin]

Good morning. Numerous factors have contributed to the recent latency concerns. We experienced hardware problems, DNS problems, and of course, an increase in the daily volume of incoming requests. We are working hard to upgrade the BGA infrastructure and provide you with the greatest possible playing environment. To make sure we're always keeping an eye on the service, we recently introduced more monitoring metrics, more health checks, and other internal tools. We upgraded our servers this morning, adding more thorough health checks to make sure the servers can always handle your requests.

I'm still suffering a lot of delays in playing. Is it improved?

There is significant infrastructure improvement. The service is more responsive and can process many more requests per second. However, at the same time, we also ran into a number of other problems. Now this ought to be resolved.

To me, the service appears to be getting worse with every passing week. When I first joined a couple of years ago I really don't remember any issues but now it is constant delays and has been for months.

Yes, but there wasn't as much game as there is now. As more players join the fun, we must constantly upgrade the infrastructure. We've had a ton of problems over the past few weeks, but we resolved each one individually to keep the service stable. I cannot deny, based on your comment, that we have been experiencing a lot of latency and server problems for the past few weeks, always in the evening (or sometimes during the middle of the day). Now that this is resolved, I'm going to track our metrics to make sure everything operates as it should.

To me, the service appears to be getting worse with every passing week. When I first joined a couple of years ago I really don't remember any issues but now it is constant delays and has been for months.

Completely agree. I get more "sending move to server" messages now than ever. The servers continuously lag as well. Playing games that require fast moves have become impossible to play. (Solo / Spot it as examples)

Has there been any thought of adding an 11th server?

We spotted the same issue as you (we are also players on BGA, not only employee ). Adding another server will not help as much because our server are able to handle way more request/load than usual. But, we encountered various issues which led to lag issues.