Many of us think BGA would do well to consult frequent users when considering changes. I understand that this would be different than the update process of many other service websites. However, the unique nature of BGA as a community of enthusiasts means such an inclusive and collaborative approach would serve it well. I know how much BGA employees love board games and want the site to be the best it can be, but they may not fully realize that changes without advance discussion can feel capricious to people who are very appreciative of the current arrangements. This is usually not out of some generalized "resistance to change" but rather because frequent users are uniquely aware of how changes may negatively impact their experience. Announcing these changes without discussing them in advance with people who have spent thousands of happy hours using this site is not in my view the path to building the best possible community.
As an example, rating decay will lead to a decreased enjoyment for frequent users. A primary purpose of a rating system is to allow similarly-skilled players to match with each other. Causing a 700-rated player to decay to a 300-rated player if they are away for several months does not serve this goal. It makes the core function of a rating system - identifying strength for matchmaking - much less accurate. That reduces the site enjoyment by making matches with significant skill disparity more common. If the community of frequent users had been involved and consulted in advance of this announcement, that negative impact might have been taken more seriously.
As an example, rating decay will lead to a decreased enjoyment for frequent users. A primary purpose of a rating system is to allow similarly-skilled players to match with each other. Causing a 700-rated player to decay to a 300-rated player if they are away for several months does not serve this goal. It makes the core function of a rating system - identifying strength for matchmaking - much less accurate. That reduces the site enjoyment by making matches with significant skill disparity more common. If the community of frequent users had been involved and consulted in advance of this announcement, that negative impact might have been taken more seriously.