Browser Freezing While Forum Game Thumbnail Icons Take Over 2 Minutes to Load [Resolved...kinda]

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Meeplelowda
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Joined: 14 March 2020, 10:31

Browser Freezing While Forum Game Thumbnail Icons Take Over 2 Minutes to Load [Resolved...kinda]

Post by Meeplelowda »

I've been having an issue for months where the forums take forever (in Internet time) to load, e.g., 2.3 min. Possibly there is a caching issue, because, for example, I see in the Chrome waterfall that the asset tournoi_gameicon/memoir.png (the forum thumbnail for Memoir 44) took 2.3 minutes to load. The timing tab for that row of the waterfall shows that the request for that asset was queued at 2.6 s and it "started" at 19.99 s, but it was stalled for 48.62 s. Strangely, the "size" column for this asset is "(disk cache)" which to me suggests that it should have been coming from my cache, not from the BGA server, so I'm not sure what is causing the delay and how to interpret what I'm seeing.

I've noticed it only happens when I've been away for a while, and when it is stalled the browser says "waiting for boardgamearena.com." But if I've been browsing topics and return to the top level forum, it is much faster (around 10 s or less), and in those cases it says "waiting for r.boardgamearena.net" instead. The big problem is that when things are stalled for two minutes, all of my browser windows/tabs get frozen, not just the one BGA is in.

Unfortunately, there are hundreds of these thumbnail icons that are getting stalled this way, even for games that I've never played, presumably because those games' sub-forums are loaded first, then suppressed to only show games I've played.

There may be other information in there that will make sense to savvy IT types. For example, I see in the query string for the asset request the argument "dojo_preventCache=1702902848012" but I don't know if 1) this icon is or isn't actually being cached, and 2) if not, whether this argument is preventing it from being cached.

Any guidance will be greatly appreciated.

P.S.: I have this capture saved as a .har file, so I can provide any stats from there that will be useful in diagnosing this problem.

Ed.: I have forwarded this to support.
Last edited by Meeplelowda on 06 June 2024, 10:28, edited 1 time in total.
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Meeplelowda
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Re: Browser Freezing While Forum Game Thumbnail Icons Take Over 2 Minutes to Load

Post by Meeplelowda »

As of this morning, I'm no longer having this issue that has been occurring for months. I did not hear anything directly from support, but it is a remarkable coincidence if it resolved all of a sudden by itself. I definitely have not made any changes on my end (because I had no idea what to do).
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Meeplelowda
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Re: Browser Freezing While Forum Game Thumbnail Icons Take Over 2 Minutes to Load

Post by Meeplelowda »

After resolving for a month and a half, this same issue is back. Maybe it really was just a coincidence that it cleared up after I wrote to support.
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Meeplelowda
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Re: Browser Freezing While Forum Game Thumbnail Icons Take Over 2 Minutes to Load

Post by Meeplelowda »

This is still happening, but another detail I didn't present before: it only happens in a desktop browser. On my phone the site works perfectly fine.
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Meeplelowda
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Re: Browser Freezing While Forum Game Thumbnail Icons Take Over 2 Minutes to Load

Post by Meeplelowda »

At long last I have a work around. I noticed that if I hit "Cancel" when I get the pop-up asking me to Wait or Cancel when the page load hangs, I get the error message RESULT_CODE_HUNG. Googling that I learned that a browser extension can be causing the problem, and you can diagnose that by connecting in Incognito mode to see if the problem goes away. Sure enough, the problem went away.

The weird thing is I passed all self-test diagnostics they ask you to run before reporting a connection issue. It may take a while to figure out which extension is causing the problem, but this will do for now.

I only wish I'd ever received a response from support (after writing twice). I was trying to be helpful by being very detailed with the network traffic data I captured and offered to provide the .har file that captured the request/response waterfall and I got.....crickets. I guess I can delete that .har file now.
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Meeplelowda
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Re: Browser Freezing While Forum Game Thumbnail Icons Take Over 2 Minutes to Load [Resolved...kinda]

Post by Meeplelowda »

Further (perhaps last) update:

Response from support:
thank you for your feedback. We added some lazy loading, it should help with this issue.
It does seem to be working even when I'm not in an incognito window. Fingers crossed that it's not a temporary relief like I reported on 08 February 2024.
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