Site issues, can't post bug so posting here..

[FrodoTeabaggins]

I can't believe that this has been an issue for over 4 hours now and not one email or message from BGA to explain what the issue is and when it will be resolved. This is not what I've paid my premium membership for and i won't be renewing.

smaller company, they don't have issues very often and like another poster said, it was deep night for them. Everything seems good now so all good!

[CautiousGambler]

I can't believe that this has been an issue for over 4 hours now and not one email or message from BGA to explain what the issue is and when it will be resolved. This is not what I've paid my premium membership for and i won't be renewing.

smaller company, they don't have issues very often and like another poster said, it was deep night for them. Everything seems good now so all good!

smaller company? they are owned by Asmodee for 5 years. One of largest companies in gaming at 1.6B annually

And they've had issues for months.

[Meeplelowda]

I can't believe that this has been an issue for over 4 hours now and not one email or message from BGA to explain what the issue is and when it will be resolved. This is not what I've paid my premium membership for and i won't be renewing.

smaller company, they don't have issues very often and like another poster said, it was deep night for them. Everything seems good now so all good!

smaller company? they are owned by Asmodee for 5 years. One of largest companies in gaming at 1.6B annually

And they've had issues for months.

Being owned by a company doesn't mean you automatically get all the resources of the parent entity. Sure, Asmodee *could* devote more resources. But frankly I don't want Asmodee mucking about with BGA, because they are not altruists. Those changes will come with a bigger price tag for premium. Be careful what you wish for.

Right now BGA is an elaborate form of marketing for Asmodee. The most valuable thing Asmodee got out of the acquisition was a database of people they already know have above average affinity for board games to market new board games to. They need BGA to operate just well enough to not be a net negative. And many people don't even know BGA is owned by Asmodee. Some are probably learning that for the first time by reading these posts (it's not a well kept secret; people simply don't care). So bad opinions about BGA don't necessarily affect the Asmodee entity that much.

[haoleboy]

6 pm pacific is 3 am in France. You want them to have a whole team of people sitting around all night every night just on the off chance that the site might fall over?

They have no choice. They operate a site that's available 24/7, and there's zero expectation that we have to endure less service when they go to bed.

That "whole team" is getting paid because of the expectation that customers are happy with their service. They can dedicated someone to watch performance at night on their behalf. Otherwise, this kind event hurts their brand, and we will leave.

[Jessi Jaymes]

I agree it would've been nice to see something in the news or in the messages to know what was going on. I had friends online and couldn't sign on. The only way I had any indication it was not just me was because Chat did searches and found Reddit threads and forums.

[tbhp]

This is the general forum. There's a subforum for every game not in alpha, if bug report problem still happens, post there instead

https://boardgamearena.com/forum/viewforum.php?f=1417

No, this was definitely the right place to post. Why should game related forums be inundated with reports of site wide issues? They are for discussing the actual games, not stuff like this.

[CautiousGambler]

smaller company, they don't have issues very often and like another poster said, it was deep night for them. Everything seems good now so all good!

smaller company? they are owned by Asmodee for 5 years. One of largest companies in gaming at 1.6B annually

And they've had issues for months.

Being owned by a company doesn't mean you automatically get all the resources of the parent entity. Sure, Asmodee *could* devote more resources. But frankly I don't want Asmodee mucking about with BGA, because they are not altruists. Those changes will come with a bigger price tag for premium. Be careful what you wish for.

Right now BGA is an elaborate form of marketing for Asmodee. The most valuable thing Asmodee got out of the acquisition was a database of people they already know have above average affinity for board games to market new board games to. They need BGA to operate just well enough to not be a net negative. And many people don't even know BGA is owned by Asmodee. Some are probably learning that for the first time by reading these posts (it's not a well kept secret; people simply don't care). So bad opinions about BGA don't necessarily affect the Asmodee entity that much.

So you believe that Asmodee is somehow acquiring BGA, using them as a database, a marketing engine, and yet at the same keeping their hands off?

That's quite the stretch to excuse this behavior.

Right now they aren't meeting the minimum: keeping the site operating and it's been going on for months.

Not sure why anyone would be apologizing for them. Strange

[tbhp]

So you believe that Asmodee is somehow acquiring BGA, using them as a database, a marketing engine, and yet at the same keeping their hands off?

That's quite the stretch to excuse this behavior.

Right now they aren't meeting the minimum: keeping the site operating and it's been going on for months.

Not sure why anyone would be apologizing for them. Strange

It doesn't excuse it, but it's not unbelievable at all. Companies generally do what works. Why would they spend more than necessary when the marketing is working perfectly for them and they know people are gonna keep using the site even if there are issues sometimes? I mean, where else people would go to play board games online?

[Meeplelowda]

Not sure why anyone would be apologizing for them. Strange

Expert level cherry picking in response to someone pushing back on an oversimplification of corporate dynamics. You can review my post history to see my complaints about BGA both pre- and post Asmodee acquisition, here, for example, specifically calling out Asmodee for dropping the ball. But it has become clear that Asmodee is not hands on even when it seems it needs to be.

[FrankJones]

This is the general forum. There's a subforum for every game not in alpha, if bug report problem still happens, post there instead

https://boardgamearena.com/forum/viewforum.php?f=1417

Everyone please ignore this terrible suggestion.

We do NOT need specific game bug/suggestion pages deluged by reports of 504 error problems. What does that accomplish? Everyone is aware that BGA is having site-wide issues when it happens.