The penalty being imposed is probably automatic, due to someone kicking you out or something.
Usually if there is a site-related issue, penalties will be reversed afterwards - this requires BGA intervention so it might take some time to action.
Occasionally they miss things so the penalty might remain. That happened to me recently - but when I contacted them through the support page, they reversed the penalty and other impacts (faster than I expected!). Pro tips: Assume the person you're contacting is a real life human, not an all-knowing and infinitely patient deity, so:
- Provide the links to the specific games where the penalty was imposed
- Be clear about which penalties were/weren't your fault if there is a mix
- Be polite
(Whether it's an AI responding or than a human, being clear still helps and being rude or abrasive doesn't.)
