Problem Activation of Premium-Membership

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Harmsi
Posts: 1
Joined: 27 April 2020, 16:48

Problem Activation of Premium-Membership

Post by Harmsi »

Hello everyone,

I just activated a Premium-Account, but it does still say, I got a free account.
Can someone tell me, if this is normal and if yes, how long does it take to change?

Thanks for your help!
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sourisdudesert
Administrateur
Posts: 4630
Joined: 23 January 2010, 22:02

Re: Problem Activation of Premium-Membership

Post by sourisdudesert »

Hi

Most of the time this is immediate, but sometimes It can takes some time to activate.

I can see that you are Premium now :)
zemd
Posts: 2
Joined: 15 April 2020, 20:20

Re: Problem Activation of Premium-Membership

Post by zemd »

It's exactly the same for me. I guess i just have to wait.
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sourisdudesert
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Posts: 4630
Joined: 23 January 2010, 22:02

Re: Problem Activation of Premium-Membership

Post by sourisdudesert »

I just checked and Paypal currently have up to one hour delay, probably due to a very high traffic on their end :(

This is really beyond our control... Sorry for that
zemd
Posts: 2
Joined: 15 April 2020, 20:20

Re: Problem Activation of Premium-Membership

Post by zemd »

Noooooo, i was waiting for it to play tonight :(
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sourisdudesert
Administrateur
Posts: 4630
Joined: 23 January 2010, 22:02

Re: Problem Activation of Premium-Membership

Post by sourisdudesert »

hi

Yesterday night, Paypal had an issue notifying its customer about successful payment. There have been unusual very long delay for payment confirmation. As a consequence, some of you had to wait several hours to get their Premium account.

The situation is back to normal at now.

This was really beyond our control :( Sorry for that, and thank your for your support.
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PMNiemeyer
Posts: 1
Joined: 04 April 2020, 00:55

Re: Problem Activation of Premium-Membership

Post by PMNiemeyer »

I signed up for a premium account last month. For the past few weeks, it's worked fine. But I noticed today I have gone back to a standard account, even though my Visa is still being charged for a premium membership. How can I get this fixed?
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N_Faker
Posts: 1078
Joined: 09 September 2016, 10:16

Re: Problem Activation of Premium-Membership

Post by N_Faker »

PMNiemeyer wrote: 29 April 2020, 05:33
Your account lists you as a premium user still.
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