this site has BIG PROBLEMS pls fix it

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carnepazza
Posts: 5
Joined: 18 March 2020, 22:03

this site has BIG PROBLEMS pls fix it

Post by carnepazza »

I write here because among the many problems of the site, it did not let me to send the bug report, very very annoying


also another mistake that has happened to me for months now is this:

Errore inaspettato:BGA main website do not respond (reference: GS5 28/11 13:44:28)
Errore inaspettato:BGA main website do not respond (reference: GS5 28/11 13:45:31)
Errore inaspettato:BGA main website do not respond (reference: GS5 28/11 13:45:11)
Errore inaspettato:BGA main website do not respond (reference: GS5 28/11 13:45:01)

…….and so on, from months!!

f5 does not resolve the problem.

this is not the only error that I check, the others I had no chance to copy them, I have screens, but despite they are the right size the site does not allow me to put them in this comment

I love this site but lately has some BIG PROBLEMS, please fix it, play like this is very stressful and annoying

hope this can help to improve the site
thanks for your work
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yodamus
Posts: 211
Joined: 18 January 2018, 16:28

Re: this site has BIG PROBLEMS pls fix it

Post by yodamus »

Unfortunately. We all see. Nobody at BGA cares. Near zero help from mods here in forum. Zero answers. Problems existing for months. Not days. Months. That tells you all you need to know. BGA. Sold us out to the new company. Zero care. Where is a mod??? Fix your site. Shut it down until fixed. Enough with the bandages
Ondrashek06
Posts: 24
Joined: 27 August 2023, 17:03

Re: this site has BIG PROBLEMS pls fix it

Post by Ondrashek06 »

yodamus wrote: 28 November 2023, 14:42 Unfortunately. We all see. Nobody at BGA cares. Near zero help from mods here in forum. Zero answers. Problems existing for months. Not days. Months. That tells you all you need to know. BGA. Sold us out to the new company. Zero care. Where is a mod??? Fix your site. Shut it down until fixed. Enough with the bandages
Blame that on Embracer, the owner of Asmodee (the owner of BGA) which has decided to lay off Asmodee employees... despite Asmodee being a profitable corporation.
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Fletcheese
Posts: 164
Joined: 21 March 2022, 03:16

Re: this site has BIG PROBLEMS pls fix it

Post by Fletcheese »

If you expect a problem like this to be fixed, then you need to provide a much more detailed explanation. What were you doing when you experienced the error? Can you consistently reproduce it and if so what are the steps? Always better to include a screenshot.

What you've described does not represent my experience on BGA at all. I use this site nearly every day and have no issue playing many different games.
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GTSchemer
Posts: 1130
Joined: 09 August 2013, 03:26

Re: this site has BIG PROBLEMS pls fix it

Post by GTSchemer »

I likewise use the site daily, and have had few if any issues recently.

Despite my own experience, the main server admin for BGA is actively spending long hours every day to chase down server issues. I know it's frustrating for the average user, but there isn't much to say besides "the admin team have been actively working on it, staying up late every night".

This absolutely isn't related to Embracer, and the BGA team truly wants a smooth running site, since it's far less of a headache for them too.
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lordalx
Posts: 205
Joined: 03 March 2015, 21:15

Re: this site has BIG PROBLEMS pls fix it

Post by lordalx »

Investigating and analyzing the events of the previous day has taken a lot of work, and it continues to do so.
It won't be helpful to merely write that we will continue to investigate.

Hopefully, the final adjustments made yesterday before peak time appear to have been successful.

Since it's a really tricky part, I don't want to get too excited about it, so we'll continue to monitor.
ldpaulson
Posts: 8
Joined: 01 December 2021, 21:47

Re: this site has BIG PROBLEMS pls fix it

Post by ldpaulson »

Fletcheese wrote: 29 November 2023, 22:19 If you expect a problem like this to be fixed, then you need to provide a much more detailed explanation. What were you doing when you experienced the error? Can you consistently reproduce it and if so what are the steps? Always better to include a screenshot.

What you've described does not represent my experience on BGA at all. I use this site nearly every day and have no issue playing many different games.
I beg to differ.

This is not a bug. It's repeated, constant issues with the website, regardless of the game or time of day. It happens as games are loading, during and after turns, even when moving tables. It produces white and red banner error messages as well as "It's not your turn." messages. These problems are both consistent and persistent.

What has been described is my daily experience on BGA and it has been for months. I use this site every day and have issues when playing many different games. I am also a premium member and it upsets me that I am paying for services I am not getting. That is, a service that works as promised.

I would love to return to a day when I could play many different games without having to reload/F5 or worry that the redrawing of the screen is going to cost me points or a turn. I would love for these issues to be resolved by 2024.
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