Hello BalGAmor, and congrats on your 'new' job. I check forums only once every couple of months so just learning about this now.
First of all, it is a positive development that you are answering posts from other players on this topic. This is something we didn't see for two years and rubbed many of us the wrong way, to the point we discontinued our premium memberships and disengaged with the community somewhat.
I think the recurring frustration is due to the fact that dozens of players spelled out exactly how to fix this issue in the 100-page topic on ELO adjustments, there was near-unanimous consent as to the solution, and yet nothing was done AND nothing was even said about it. As mentioned, even a statement like "Thanks for the feedback, but we're not going to change it back because reasons" would have been better than nothing. I think the community felt disrespected that we laid out the path for you including the exact ELO computations, and heard nothing. So our expectations that ANY of our feedback would be considered, after that played out the way it did, was very low.
Seeing as how that issue is clearly the largest issue to the community, a symbolic demonstration of your commitment to player engagement would be to consider our recommendations on the ELO issues (and Red Thumbs, also woven into that discussion). I realize reading 100 pages is a chore, but you can probably get the gist of it in less than 60
. My thinking is that you'll have to deal with this before any of the older players who remember ELO-gate will take you seriously.
Just wanted to lend my voice to support other posters. Just because we don't reply, doesn't mean we are happy with how it was resolved. For me, I'm happy to pay for a service when I see that the number one issue in the last two years was taken seriously.
First of all, it is a positive development that you are answering posts from other players on this topic. This is something we didn't see for two years and rubbed many of us the wrong way, to the point we discontinued our premium memberships and disengaged with the community somewhat.
I think the recurring frustration is due to the fact that dozens of players spelled out exactly how to fix this issue in the 100-page topic on ELO adjustments, there was near-unanimous consent as to the solution, and yet nothing was done AND nothing was even said about it. As mentioned, even a statement like "Thanks for the feedback, but we're not going to change it back because reasons" would have been better than nothing. I think the community felt disrespected that we laid out the path for you including the exact ELO computations, and heard nothing. So our expectations that ANY of our feedback would be considered, after that played out the way it did, was very low.
Seeing as how that issue is clearly the largest issue to the community, a symbolic demonstration of your commitment to player engagement would be to consider our recommendations on the ELO issues (and Red Thumbs, also woven into that discussion). I realize reading 100 pages is a chore, but you can probably get the gist of it in less than 60
. My thinking is that you'll have to deal with this before any of the older players who remember ELO-gate will take you seriously. Just wanted to lend my voice to support other posters. Just because we don't reply, doesn't mean we are happy with how it was resolved. For me, I'm happy to pay for a service when I see that the number one issue in the last two years was taken seriously.
